Note-Taking / Dictation – Making sense of scribbled messages! Save everyone’s time by allowing your PA to record your urgent correspondence which can be typed immediately without the hassle of scribbled messages.

Recording Agreements – Get the facts straight - Avoid confusion and misinterpretation when transcribing verbal communication to business contracts.

Tele-Marketing / Tele-Sales Training – Telesales or Lost Sales? Training is easy when you are able to monitor both sides of a telephone conversation. Recording calls allows you the benefit of hindsight, giving you the opportunity to assist your team in achieving their goals and improving sales.

Recording Meetings – Record important meetings - Recording calls allows you to focus on what is being said, not the notes being written, allowing you to write up minutes at a later date and concentrate on the matters being discussed.

Recording Instructions - Ensure clear and concise instructions get passed to your colleagues by recording important messages and forwarding this on. Be it directions to your offices, details of your next appointment or sales and business information.

Clarification of Quantities and Specifications - Ever need to take a sales order and don’t have a pen to hand? Solve this problem by recording your call and completing your sales order paperwork at your leisure.

Protection of Staff from Abusive Calls - Call Recording on your communication system can offer the perfect aid to trap nuisance or abusive callers, therefore protecting your team and allowing them to work without interruption.

Ideal for Litigation purposes as recordings can be used in court (UK) - Get away from the “he said, she said” scenario by utilising the simplicity of call recording.

Monitoring Nuisance Callerss - Call centres today are a prime target for this type of problem as there is always someone available to answer the phone. By allowing the operator to instruct the caller that they are being recorded, it is usually enough to deter them from continuing the conversation. And if all else fails the transcript can be used as evidence.

Monitoring Customer Service & Staff Performance - Do your customers remember you for all the right reasons? Give yourself the chance to be different from your competitors. Record your calls in order to monitor your customer service levels along with staff performance, therefore giving you the opportunity to improve your training and grow your sales.