Actimax offers advanced recording, scalable to meet the needs of very large to small organisations.
Audiolog & Interaction Recording
Audiolog is a complete, open architecture system for recording, archiving, and playing back multi-media conversations.
Audiolog integrates seamlessly with your existing communications platform, either as a standalone recorder/playback unit, or as a dedicated server in an established network.
Audiolog call recording offers full time recording with on-demand or criteria-driven scheduled recording. While being one of the most efficient, easy-to-use and reliable solutions available you can be confident in a recording system specifically designed to fulfil the widest range of recording requirements.
Flexible Recording and Storage Options
Audiolog’s open architecture also provides maximum storage flexibility along with automatic archiving facility. You have the opportunity to enhance the product with the option of Audiolog Virtual Media (AVM), which allows users to store and easily retrieve calls, complete with catalogue database information, to any type of third party media selected.
Unparalleled Connectivity and Integration
Audiolog is designed to minimise technology expenditure and increase product serviceability. Audiolog supports all industry CTI standards including TAPI, TSAPI, CSTA, JTAPI, OAI and others.
Features
- Open-architecture design assures reliability and ease-of-use
- Audiolog’s IRIS scheduler allows total control of when to record, what types of calls to record, which groups to record, and how many calls to record.
- Desktop record-on-demand capability (RODNI™) allows agents and supervisors to start and stop their own recordings, or to tag recorded calls with important information.
- Audiolog Interaction Review™ software allows users to access, search for, and play recordings from a central point for all call centres (over WAN) via a web browser, eliminating the need for conventional client software loaded on the playback PC, and includes advanced querying capabilities.
- Outstanding desktop access enables remote call playback, live monitoring, scheduling of recordings, and management and configuration of the system
- Easily search for calls by date, time, duration, channel, agent, caller ID, DNIS, dialer number, call index number, reference text, private data and more.
- Audiolog screen recording is designed to minimize network usage and storage requirements. All screen changes including mouse movements and keystrokes are efficiently captured without disrupting agents, and are fully reproduced during playback