There are many instances where it would be valuable to be able to recall exactly who said what, to whom and when. The taking of notes is no substitute for an accurate record of telephone conversations and very often staff only have their memory to rely on, sometimes days or even weeks after an event.
Directors, Managers and Senior Negotiators often find themselves having to make judgments on the limited information before them based on notes or recollections of telephone conversations which may have taken place days earlier. Now you can rely on the facts.
When you make a telephone call yourself you can sense the gravity of a situation or the tone or implied comments of an individual. With the addition of call recording to your business communication system you are able to receive this benefit in regard to every conversation both in to and out of your business regardless of who made the call.
Help your staff to help you increase your turnover and profitability. Clearly good staff and good training will minimise the chances of mistakes and improve the chances of increased business. However, it would of course be valuable to increase the chances all the time by utilising a management tool which not only acts as a training aid, but can serve as absolute verification of exactly what was said to whom and when.
Within the financial services sector it has become widely accepted, even where it is not strictly a regulatory requirement, that call recording has brought huge benefits to this industry.
The growth of call centres has led to a significant expansion in the amount of business done by telephone. The need to ensure customer satisfaction, to train and supervise call centre staff, to achieve quality targets, to have a record of what was said in the event of a subsequent dispute - all these have inevitably led to widespread monitoring and recording of calls.
Industries that commonly use telephone conversation recorders include:
- Financial Institutions and Insurance Companies
- Government Bodies
- Pharmaceutical and Health Organisations
- Training Corporations
- Advisory and Legal Bodies
- Travel and Tourism
- Hotel and Leisure Facilities
- Motor industry
- Educational Institutes
- Media Companies
- Telecoms and IT Manufacturers
- Catering Establishments
- Mail-order Catalogues
- Retail Industries
Whether it be at home, in the work place or dealing with colleagues, intermediaries or other businesses, we have all, at some time, had reason to question someone's work. This recording software was not designed for spying, but there is no doubt that it will be used to prove or disprove fears or allegations.
The fact is that, very much like the introduction of videos, fax machines and computers, it is only when you use something on a regular basis, that you will fully recognise its value. The same applies to call recording, and the advantage of the Actimax range is that the requirements from single users to multi-channel business networks can be easily accommodated.
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